Your continued silence will continue to damage the Arturia brand. In short, you need to send an e-mail to your customers and post a note on your home page letting customers know what went wrong with this promotion and what you're doing about. And remember those comments will remain long after this issue is resolved.
The negative comments about this issue on your support forums and other internet forums is not good for Arturia's image. I know Arturia isn't ignoring this issue, but others may not because you're giving the impression that this issue is a low priority for your company. When a company communicates poorly about an issue - and note that silence is always the worst approach - it looks like they're ignoring the issue. Do SOMETHING to show that you recognize the issue and that you're working on it, and give your customers some expectation of when the issue will be resolved.Send a follow-up e-mail to the same list of customers you informed about the discount code.Post something explanatory on your website.I haven't received any reply, not even a "we're working on it." If Arturia is too busy to respond to individual support requests, you need to use some for of mass communication to explain what's going on and to ask your customers to hold tight while you work this issue. Like many others, I found that my discount code did not work, so I submitted a support request using your webform several days ago. What is not acceptable, though, is your poor communications about issues like this. Mistakes and technical issues are understandable (at least to many of us). It seems clear that whatever system you used to develop this V Collection 3 coupon is not working well.
I'm a long-time customer who has purchased several of your plug-ins and an Origin, so please understand that I'm a fan of your company and your products.
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